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iSpyNOW
Frequently Asked Questions
The
following questions are the most common questions the
support team receives regarding iSpyNOW.
1.
What versions of Windows can iSpyNOW run on?
iSpyNOW
is fully functional on all windows platforms. I.E. Windows
95/98/ME/NT/2000/XP operating systems. Our application
has been tested many times to ensure it works 100% with
your operating system.
2.
Can I view logs in real time with iSpyNOW?
All
logged files can be viewed in real time. iSpyNOW will
upload all logs every 2 minutes ensuring your logs are
fresh and accurately up to date!
3.
How do I install iSpyNOW remotely?
iSpyNOW
was made to be very user friendly. The iSpyNOW application
can be completely configured in your user control panel
online. Once your configuration is complete you must
download the application to your PC. To remotely install
iSpyNOW 3.0 you must attach the monitoring module to
an e-mail and send that e-mail to the PC you intend
to monitor! Once the user runs that e-mail attachment,
iSpyNOW will secretly deploy on their system and begin
monitoring.
4.
Will users know iSpyNOW is installed once they execute
it?
iSpyNOW's installation will not be detected if you have
configured the application with the "No Splash
Screen Option" in your control panel. If you did
add the splash screen, users on the target machine will
receive your custom warning message once the application
is executed or initiated on startup of that PC.
5. How do I view the logged information?
Each
iSpyNOW member receives their own personal iSpyNOW control
panel console for viewing logs. Unlike other products
our server centralizes member information and dynamically
stores that information after your purchase. If you
are having difficulty finding your username and password
please read the e-mail you received upon purchase. This
e-mail will explain what is needed to setup your iSpyNOW
members account. This is where you will obtain your
login information. All of this is done dynamically online!
6.
Can anyone view my log files?
Your
log files are safe and secure on our server. You are
the only one who can view your logged information inside
your iSpyNOW control panel console with your username
and password you have created during signup. If for
any reason you would like to change your password this
can be done anytime inside your control panel.
7.
Can iSpyNOW be detected by Norton or Mcafee?
Of
course not! Unlike many "Knock off products"
iSpyNOW is a professional monitoring application and
is not detected by any virus scanners. This includes
Norton and Mcafee!
8.
Can iSpyNOW work on any Internet connection?
Yes,
unlike other products iSpyNOW can work on any Internet
connection. This includes Lan, Dsl, Cable, T1, or dial
up connections.
9.
I can not download my configured module - why?
When
you attempt to download your iSpyNOW configured module,
ensure that you enter in your exact username and password
when you are prompted to by a "Login" box.
This protects your module from being downloaded by potential
unauthorized users. If you do NOT type in your username/password,
you will NOT be able to download your module!
10.
How does the iSpyNOW module get onto a remote PC?
There
are multiple methods you can use to get the file on
the remote machine. The most widely used option is to
send it via e-mail, and have the remote user execute
it (keep in mind, once it is executed, they will NOT
be prompted with any dialogs or windows. iSpyNOW will
begin monitoring their machine in 110% stealth).
The
other options would be to manually run the file on the
target machine, or copy it to a floppy disk or CD, take
it to the machine, and run it yourself. The possibilities
are endless - however, once the module is executed,
it will continue recording until YOU stop it from doing
so!
11.
How can I stop iSpyNOW from recording data on a remote
PC??
To
stop iSpyNOW from recording a user, simply select that
user from inside the iSpyNOW control panel (after you
have logged into your account). Once the user is selected
(the user which you wish to no longer monitor), select
"Uninstall iSpyNOW" from the left hand column.
iSpyNOW will be removed off that PC immediately the
next time it connects to the central iSpyNOW server!
12.
How do I clear the logs for a recorded user?
To
stop clear the log data iSpyNOW has recorded from a
user, simply select that user from inside the iSpyNOW
control panel (after you have logged into your account).
Once the user is selected (the user which you wish to
no longer monitor), select "Clear All Logs"
from the left hand column. All of the logs iSpyNOW has
created on both the server, and on the users machine,
will be cleared immediately.
13.
How can I stop iSpyNOW from recording data on a remote
PC??
To
stop iSpyNOW from recording a user, simply select that
user from inside the iSpyNOW control panel (after you
have logged into your account). Once the user is selected
(the user which you wish to no longer monitor), select
"Uninstall iSpyNOW" from the left hand column.
iSpyNOW will be removed off that PC immediately the
next time it connects to the central iSpyNOW server!
14.
My username and password are NOT being accepted...help!!
Ensure
that when you login to your iSpyNOW Member Account,
that you are using your EXACT username and password
that you created when you purchased the software. All
usernames and passwords are case sensitive.
15.
I forget my iSpyNOW Member Account password - how do I
get it back?
If
you forget your iSpyNOW Member Account password, you
can use the Forgotten Password utility to have it automatically
e-mailed back to you. Click
here to have your password send to you now!
16.
How often are logs updated?
All
recorded iSpyNOW logs are updated server wide ever 4-8
minutes (it is done at random intervals). It is best
to check logs everyone once and a while - as it may
take extra time for the logs to upload if the user is
on a dial up connection.
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